Delivery & Returns

 

Please be patient with us while we re-locate to our new warehouse.

Unfortunately we are unable to take your order while we move, but we will be open for business again from 1st February. 

We are still open for all customer service enquiries, please email service-eu@straye.com

Thank you for your support, back very soon!

 

Deliveries

 

All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

Standard Shipping

kr85 standard rate delivery with 5-10 day delivery.

Free delivery on orders over kr589.

Our standard working days are Monday - Thursday.

We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please email service-eu@straye.com

Tracking

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

RETURNS

 

HOW TO RETURN YOUR ORDER

If you’re not happy with your order for any reason, please return your items to us within the stated returns period.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please contact our customer care team at service-eu@straye.com if you require a Returns Form or if you experience any issues in making your return.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Straye reserves the right to deny the return request and refuse to issue the purchaser a credit.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at service-eu@straye.com along with any information and any images outlining any defects or damage.

EXCHANGES

Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way.  Once we receive your original items back in the warehouse, the usual returns process applies.

Returns Address

F.A.O Straye EU Returns   
C/O Shiner B.V.
Riga 2,
Barendrecht, 
South Holland 2993 LW
Netherlands

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Email: service-eu@straye.com

You can see our full returns and cancellation policies in the sites Terms and Conditions.